Consumer Portal

Neptune My360

Learn more about your water habits and conserve water with the PWSB Consumer Water Portal. Access your water consumption data 24/7, from any device with internet, and gain useful insights and peace of mind.

With your water consumption data at your fingertips, you can find answers to questions about your account without having to call or visit the utility. In addition, the PWSB Consumer Water Portal offers the following benefits:


  • View and manage your water usage 24/7 with an intuitive dashboard featuring charts and graphs
  • Access easily from any desktop, laptop, tablet, or mobile device
  • Monitor multiple properties from one account
  • Manage multiple meters to get a better understanding of your water usage
  • Set out-of-town alerts to monitor consumption and detect potential leaks
  • Create water threshold alerts to set a water budget, help save water, and eliminate bill surprises
To activate your Pawtucket Water Supply Board portal account today, please visit

Have your water bill handy. You will need your account number and either your full name or street address.


You will not be able to see data and set up alerts until a new meter has been installed at your home or business. Once you have set up an appointment with Hydro Utilities, LLC and they have come to your home and installed a new ultrasonic water meter, then you will be able to see water consumption data and create alerts in the Consumer Portal.

Need help setting up your Consumer Portal? Follow these links to view step-by-step guides:
How To Set Up Your Consumer Portal Account
How to Create Alerts and Navigate Your Consumer Portal